GENERAL + SPACES
What is Caldea?
Caldea as a spa inaugurated in March 1994 which has successfully created a set of contrasting experiences that are suitable for all audiences and set in a beautiful mountain environment. The centre provides two different formulas for rekindling your wellbeing through the properties of thermal water: on the one hand, there are Thermoludic and Likids which offer a more playful and fun experience for friends, young couples and families to enjoy; and on the other, a more relaxing experience of disconnection can be found in Origins and Inúu, two spaces designed for adults where they can enjoy the bathing areas and innovative treatments.
What do I need to bring?
Your swimsuit. You can also hire a bathrobe for 4,50€, towel for 2,95€ and booties for 2,95€ at Thermoludic and a bathrobe and flip-flops will be made available to customers who purchase admission to Inúu. At Likids, a bathrobe and flip-flops will be provided for children.
Can I enter the centre wearing a swim cap and flip-flops?
The Thermoludic uses strict processes and phytosanitary controls that allow us to keep it free of germs, which means that it is not essential to wear swim caps and flip-flops. Swim caps are allowed, but flip-flops are not for hygiene reasons. Even with all this, the spa water is still renewed every 3 hours. At Inúu, admission includes a bathrobe and flip-flops for use inside the centre.
What kind of a swimsuit should I wear? Are any bathing materials included in the price of admission?
Women can wear a swimsuit or a bikini and men can wear swimming shorts or slip-style swimwear. No other equipment is included in the price of admission to Thermoludic. You may walk barefoot or wear the disposable latex booties that are on sale at the Caldea shop. Swim caps are not compulsory, but we recommend that you wear your hair up at all times.
What is the price of admission? What does the price include? Does it include the changing time? If I book a treatment, how many hours can I stay at the centre for?
What are Caldea’s opening times?
To learn about Caldea’s opening times, please check the opening hours here
Can I enter Likids with my child?
Likids is the exclusive spa for children between 3 and 8 years old. Parents or adults accompanying children will not be allowed to enter this spa with them. The space is designed for children and is small for adults to access each with their little one. However, Likids enjoys an open space in the inner lagoon of the Thermoludic from where parents can see their children at all times. In addition, Likids monitors provide a search for parents in case the child starts to cry to come and pick him up. Likids monitors are qualified instructors in children’s activities who organize activities and games continuously during the child’s first experience in a spa.
As a preventive measure against Covid-19, Likids will remain closed.
Are there any restaurants at Caldea? Are they accessible to everyone? If I come for lunch or dinner at one of your restaurants, how long can I stay in the centre?
Caldea has 3 restaurants; the Mediterranean Restaurant
is open to everyone; the Aquatic Restaurant
is exclusively for users of the baths; and Siam Shiki, the Thai-Japanese Restaurant
, is located in Inúu. You can book dinner or lunch in any of our restaurants on our website and the entrance to the Thermoludic or Inúu is extended an extra hour to enjoy your full experience. For further information, please check the Gastronomy section.
How does the package that includes dinner work, what are the times?
You can book dinner or lunch in any of our restaurants on our website and the entrance to the Thermoludic or Inúu is extended an extra hour to enjoy your full experience. The time of entry and the meal time is chosen by each customer during the process of purchase of the package. We recommend booking in advance according to the opening times of each restaurant.
The times will depend on the package that is chosen and booked. Customers are advised to check the times for each restaurant here
Is there a car park at Caldea? Does it charge? Where can I check the timetables for bus and public transport services?
There is a public car park that is open 24 hours in the same building; it is not managed by Caldea. For enquiries about prices, please call (00 376) 822 886 or check them here
All information about bus timetables can be found here
Can children access Caldea? Is there a nursery service?
Only children aged 3 and 4 can access Likids.
Children aged 5 to 8 can access Likids and Thermoludic.
Children aged 9 to 11 can only access Thermoludic.
Proof of age is required for all children, and they must always be accompanied by an adult (one adult for every 2 children is required) until 15 years old.
It is compulsory for all persons shorter than 1.30 m, whether they can swim or not, to wear inflatable armbands (in spaces that do not allow swimming as they are intended for being at rest). Caldea will provide the armbands if they are required.
Caldea does not have a nursery service for children. Parents bringing children younger than 5 (or 3 when Likids is open) will be able to buy one admission and use half of the time each.
As a preventive measure against Covid-19, Likids will remain closed.
I have a health issue or I am pregnant. Am I allowed into the facilities?
Caldea is not a medical centre, so as a precaution you should check with your doctor if you suffer from a condition of any kind. If you are pregnant you will be able to enjoy almost all the treatments offered at Caldea, as they are intended for relaxation. But you should check with your gynaecologist first, and once inside Caldea, you should inform the massage therapist of your condition before you begin. This will allow them to adjust the treatment to your circumstances.
The Gravitas massage is specifically designed for pregnant women. However, there are a few treatments that we would not recommend during pregnancy due to the potential for absorption of the products rather than due to the treatment itself. Likewise, treatments that include the application of pressure are not advisable.
Is there anywhere to keep my phone or camera?
Caldea has lockers in the changing rooms. Make sure you don’t leave anything outside the lockers and that you lock them properly with your key. If you lose the key, please inform a member of staff immediately. If you need to store something valuable, the centre’s security service has a safe (ask at Reception). Caldea is not responsible for the loss or theft of any objects that have not been placed in the custody of the security service.
Where can I find Caldea’s address and GPS coordinates?
Caldea’s address is Caldea és Parc de la Mola, 10, AD700 Escaldes-Engordany (Andorra). For the GPS coordinates, please check here
Where can I get the Caldea brochure? Via email or regular post?
You can view or download the Caldea brochure
When is booking in advance required? Can I make my booking over the phone? How can I calculate the cost of my stay?
We always advise booking in advance to reserve your place. Moreover, if you purchase your general admission up to a day prior to your arrival, you will benefit from a better price. Check the admission prices here
Do I need to pay for my booking in advance? May I use a credit or debit card?
All bookings made in advance must be paid for by card. Our website has all the appropriate security measures to guarantee the confidentiality of your data and the safety of payments.
How do I know whether my booking has been confirmed?
At the end of the booking, after payment has been made, you can download your voucher to your mobile without needing to print it; or if you prefer you can print out your voucher and you will be asked to present to the reception upon arrival at the centre.
How can I cancel, modify or request a refund for a booking made online?
In order to cancel or modify a booking, you need to log in to your account in the section 'My account' on website and select the required option. This must always be done 72 hours before the date of the first service (with the exception of offers that do not allow for changes or cancellations). Cancellations or modifications will not be accepted after 72 hours.
Have I to make a reservation if my purchase has not been made in caldea.com?
If you have a bonus from Smartbox, Wonderbox, La Vida Es Bella, Dakotabox, Regalos.es, Aladinia, Ego Experiències, Cofre Vip, Groupon or Plan B you must make your reservation by sending an e-mail to firstname.lastname@example.org.
You must send a copy of the bonds with a minimum of 3 days in advance, indicating the date and time you wish to perform the services, always respecting the periods of validity of the offer. Outside of the established conditions no reservation will be accepted.
Once the bonds are sent, you will receive the confirmation in your mail within a period of 72 working hours. Reservations are always made depending on our availability, so we recommend sending the bonus (s) in advance.
CALDEA + ACCOMMODATION
Does Caldea offer accommodation? Which hotels are included in the offers and where are they?
Caldea does not have an integrated hotel at its facilities. We partner with 3*, 4*, 4* superior and 5* hotels located in Escaldes, Andorra la Vella, Canillo, Encamp, La Massana, Ordino and Sant Julià.
You should select your hotel according to the availability of hotels in each category and each offer published on the website. Once the full amount for the booking has been paid, you need to print out the corresponding vouchers for your services.
How do I find out whether a Caldea + accommodation offer is available?
You can check the availability for the selected dates on our website.
How do I book an extra night for an offer?
If you wish to book an extra night, please contact out Booking Office: email@example.com, specifying your booking number and the number of extra nights that you would like to add.
Is breakfast included in the Caldea offers with accommodation?
All of Caldea’s offers include breakfast in the designated hotel. If you wish to add a lunch or dinner, we have a diverse selection on the menus of the three restaurants that are found in the centre.
Is the price stated for the offers with accommodation per person? What is the room type?
All offers are published with the price per person on the basis of a double room at the hotel. If you would like a different type of accommodation, simply specify the number of people on the selector and the extra to pay will be displayed if you are booking a single room, or the discount if you are making a booking that includes children from 5 to 12 years old.
Is the breakfast that is served at the hotels a buffet? Do they allow animals?
Please check directly with the hotel to find out whether the breakfast is buffet or continental, and read the specifications of each hotel to see if they allow pets.
Do the hotels have car parks? Are they free or do they charge?
Most hotels have their own car park – but not all of them. The parking service in the hotels must be booked and paid for through the hotel. Caldea does not guarantee the availability of parking spaces.
How do I purchase Caldea + accommodation as a gift? Do I need to provide a specific date?
You need to choose the offer you want to give as a gift, the name of the beneficiary and pay the full amount for the booking. The booking will have a specified or an open date, depending on the validity of the offer. If the purchase is made for an open date, we advise that you finalise the booking before the customer arrives.
Do I need to pay in advance for my Caldea + accommodation booking?
Terms and conditions.
The full amount for bookings of any Caldea + accommodation offers must be paid in advance. All bookings are subject to the following terms and conditions regarding cancellations and no-shows.
SPECIAL TERMS AND CONDITIONS
I have a discount code / are there any discounts for children, seniors or groups?
Special discount of 30% for people with disabilities. In the case of the blind, the special rate is applied to the disabled and the accompanying person is given an invitation. These discounted rates apply with the submission of a supporting document with a disability of 30% or higher. If you have a promotional discount or you are a group, you must contact the Booking Center of Caldea: firstname.lastname@example.org.
Do children enter for free with the Súper 3 card?
Yes, children between 3 and 14 years old can enter for free presenting the Súper 3 card and an identification document (ID, passport); and whenever the adults who accompany him buy the tickets at the reception of the Thermoludic at the entrance to the center. This offer is available for two kids maximum for each adult. Not cumulative to other offers and promotions.
As a preventive measure against Covid-19, Likids will remain closed.
Can I enter with plaster or some kind of bandage?
For reasons of hygiene, the entrance to people with external wounds or a member of the body bandaged or casting is not admitted.
Do I have discount with Youth Card?
Yes, the international Youth Card has a discount of 12% on all the tickets to the Thermoludic and Inúu, treatments and massages; and all offers (except offers with Grandvalira). In order to enjoy your discount you must do your booking from any Caldea reception upon arrival at the center.
I am a travel agent and would like to know what discounts I can benefit from and whether I can make bookings through a section for professionals.
If you are a travel professional, please contact Caldea’s Sales Department. For further information, please send an email to email@example.com
To make a booking through the professionals’ section, please contact Caldea’s Sales Department. Contact.
What are the new opening hours of Caldea after the closure by COVID-19?
Caldea will open its doors from 10h to 22h.
What spaces and facilities will be open after closing by COVID-19?
Caldea hopes to open the Thermoludic and Origins from July 4, 2020, and Inúu, the Adults Only spa, from August 1.
These dates are subject to the evolution of the pandemic and the decision of the health authorities.
What spaces will be closed?
Likids, the exclusive access spa for children from 3 to 8 years old, will remain closed.
How many people will be able to enter Caldea simultaneously to prevent COVID-19?
Following the indications of the health authorities and in order to guarantee the minimum safety distance, we will limit the capacity of all the thermal bathing spaces to one third of their total capacity.
Can there be contagion through water?
The SARS-CoV-2 virus, which causes COVID-19 disease, has not been detected in the water supply or swimming pools. Furthermore, there is no transmission through water.
Does the water in Caldea have any special treatment?
We treat our waters with high spectrum disinfectants that are harmless to the skin. Thanks to the continuous filtration we apply, the water in our lagoons is new every day.
What preventive measures has Caldea activated to protect its customers?
At Caldea, the well-being, health and safety of our customers are our priorities. As you know, there is a public health risk around the COVID-19 Coronavirus and we are monitoring the situation and applying prevention measures.
In Caldea we have always followed the most extreme protocols for hygiene, cleaning and disinfection of our spaces but, in view of this situation and following the indications of the health authorities, we have intensified our efforts to contain the spread of the virus. We have established a new cleaning procedure that is even more exhaustive with surfactant and disinfectant detergents, with disinfectants that have a viricidal action, emphasising those that are frequently in contact with each other, such as door handles, railings and lift buttons.
We have limited the capacity to one third of the total capacity of each space.
On the other hand, we have placed hydroalcoholic gel dispensers all over the centre and we have created several communication elements (signs, posters ...) to keep customers informed of the prevention measures to be taken into account.
the detail of the prevention measures aimed at protecting our visitors.
What preventive measures has Caldea put in place to protect its workers after the closure by COVID-19?
Caldea has created a guide of recommendations to be followed when returning to work after the closure by COVID-19 in order to guarantee the safety and health of its workers. For each sector, we have made available to the team some information sheets that contain the measures to be followed and information posters have been created to remind the most important measures to be taken.
We have given all the personnel individual protection equipment to combat COVID-19 (masks and gloves) and we have placed hydroalcoholic gel dispensers and boxes of tissues at the entrance of all the work points. In addition, we have also distributed in different areas of the centre.
In public service areas we have installed protective methacrylate barriers. And we have established a cleaning procedure with surface-active detergents and regular disinfection in the company. All surfaces are cleaned with disinfectants with a viricidal action, with emphasis on those with frequent contact such as door handles, railings, elevator button panels.
Can I pay in cash at Caldea?
Yes, although we recommend that you pay by credit card or pay in advance through our website www.caldea.com
I have a reservation made at www..caldea.com for dates included in confinement periods, what can I do?
For reservations made through Caldea with a date of arrival until July 4 for the Thermoludic and August 1 for Inúu, changes and cancellations will be allowed without penalty until June 4, 2020.
For reservations made through other agencies, changes and cancellations of our services will also be applied under the same conditions.
Send us your questions by email to firstname.lastname@example.org