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Solve all your doubts
Below we offer you the most frequently asked questions that our clients usually ask us.
What is Caldea? 
What do I need to bring? 
Is it required to wear a mask in Caldea? 
Is it possible to enter the spa without a water mask ? I have a medical certificate. 
Can I enter the centre wearing a swim cap and flip-flops? 
What kind of a swimsuit should I wear? Are any bathing materials included in the price of admission? 
What is the price of admission? What does the price include? Does it include the changing time? If I book a treatment, how many hours can I stay at the centre for? 
What are Caldea’s opening times? 
Can I enter Likids with my child? 
Are there any restaurants at Caldea? Are they accessible to everyone? If I come for lunch or dinner at one of your restaurants, how long can I stay in the centre? 
How does the package that includes dinner work, what are the times? 
Is there a car park at Caldea? Does it charge? Where can I check the timetables for bus and public transport services? 
Can children access Caldea? Is there a nursery service? 
I have a health issue or I am pregnant. Am I allowed into the facilities? 
Is there anywhere to keep my phone or camera? 
Where can I find Caldea’s address and GPS coordinates? 
Where can I get the Caldea brochure? Via email or regular post? 
When is booking in advance required? Can I make my booking over the phone? How can I calculate the cost of my stay? 
Do I need to pay for my booking in advance? May I use a credit or debit card? 
How do I know whether my booking has been confirmed? 
How can I cancel, modify or request a refund for a booking made over the internet? 
Have I to make a reservation if my purchase has not been made in caldea.com? 
How do you use a 3-day and 5-day voucher?* 
Does Caldea offer accommodation? Which hotels are included in the offers and where are they? 
How do I find out whether a Caldea + accommodation offer is available? 
How do I book an extra night for an offer? 
Is breakfast included in the Caldea offers with accommodation? 
Is the price stated for the offers with accommodation per person? What is the room type? 
Is the breakfast that is served at the hotels a buffet? Do they allow animals? 
Do the hotels have car parks? Are they free or do they charge? 
How do I purchase Caldea + accommodation as a gift? Do I need to provide a specific date? 
Do I need to pay in advance for my Caldea + accommodation booking? 
I have a discount code, how can I redeem it? 
Is there any sort of discount for groups? 
Do children enter for free with the Súper 3 card? 
Can I enter with plaster or some kind of bandage? 
Do I have discount with Youth Card? 
I am a travel agent and would like to know what discounts I can benefit from and whether I can make bookings through a section for professionals. 
Cómo cambiar tu bono y acceder a Caldea
Como cambiar tu bono y acceder a Caldea
Como comprar en Caldea.com
Como comprar en Caldea.com
Is it required to wear a mask in Caldea? 
Is it possible to enter the spa without a water mask ? I have a medical certificate. 
In Andorra is there a state of alert or curfew? 
What are the new opening hours of Caldea after the closure by COVID-19? 
I have a reservation made at www.caldea.com for dates included in confinement periods, what can I do? 
How many people will be able to enter Caldea simultaneously to prevent COVID-19? 
Can there be contagion through water? 
Does the water in Caldea have any special treatment? 
What preventive measures has Caldea activated to protect its customers? 
What preventive measures has Caldea put in place to protect its workers after the closure by COVID-19? 
Can I pay in cash at Caldea? 
What measures affect the restaurants? 
What spaces and facilities will be open from 2/11/2020 to 26/03/2021? 
What spaces will be closed until 26/03/21? 
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