GENERAL + SPACES
What is Caldea?
Caldea as a spa inaugurated in March 1994 which has successfully created a set of contrasting experiences that are suitable for all audiences and set in a beautiful mountain environment. The centre provides two different formulas for rekindling your wellbeing through the properties of thermal water: on the one hand, there are Thermoludic and Likids which offer a more playful and fun experience for friends, young couples and families to enjoy; and on the other, a more relaxing experience of disconnection can be found in Origins and Inúu, two spaces designed for adults where they can enjoy the bathing areas and innovative treatments.
What is the Thermoludic?
Thermoludic is the general area of Caldea where clients can enjoy the facilities according to the type of admission they have purchased. Thermoludic is made up of several spaces: panoramic, indoor and outdoor lagoons, outdoor Jacuzzi, Hindi-Roman baths, Icelandic bath, aqua-massage space, saunas, hammam and relaxation areas.
What is Inúu?
Inúu is the Adults Only space in Caldea for those aged 16 years and over. Inúu is made up of several spaces: thermal baths with indoor and outdoor lagoon, cabins for treatments, the body activation space -or gym. Admission to Inúu includes access to all wellbeing services for private use (treatment beds, hammam, Jacuzzi, sauna and showers), the Thai-Japanese restaurant, the solarium and the relaxation areas.
What is the difference between Inúu and Thermoludic?
The Thermoludic spa is the largest spa in Caldea and is made up of panoramic, indoor and outdoor lagoons; hydromassage cups, outdoor Jacuzzi, Indo-Roman baths, Icelandic bath, Turkish bath, aqua massages, saunas. The Origins spa with its outdoor jacuzzis, grapefruit bath, private solarium, saunas, hammam, the swim-up bar and its Gaudinian-inspired terrace. Some tickets include access to both spas. See the details of the Thermoludic tickets here.
Inúu is Caldea's Adults Only spa for people over 16 years old. Inúu is made up of thermal water baths with indoor and outdoor lagoons, saunas, hydromassage showers, the Berlingot (the space for bubble beds), etc.
The price of admission to Inúu includes free access to the center's 3 spas (Thermoludic, Inúu and Origen) as well as to the different workshops and activities, to the gym and to the directed classes, except for the massages. In addition, the bathroom material is included: bathrobe, towel and flip-flops.
What is the price of Inúu admission? What does the price include? Does it include the changing time? If I book a treatment, how many hours can I stay at the centre for?
You can find all the prices and rates in the “
Purchase admission” section.
The price of admission includes free use of the centre’s facilities (Thermoludic, Inúu and Origins) excluding massages.
What is Likids? Who can access Likids? What does admission to Likids include?
Likids is a thermal spa located in Caldea that is exclusively for children aged 3 to 8. It features a thermal lagoon measuring 75 m2 (40 cm deep) and various fun zones.
Children aged 3 to 8 can access Likids. However, Caldea and Thermoludic only allow access to children over 5 (with some limitations in clearly marked areas that are exclusively for adults). Children over 8 years of age are not allowed to access Likids.
Admission includes 3 hours of access for little ones to all the facilities of the new children’s spa, a bathrobe only for Likids space use and free complementary activities (beauty experience, basic yoga, guided relaxation with storytelling and shows).
What do I need to bring?
Your swimsuit. You can also hire a bathrobe for 5,50€, towel for 3,50€ and booties for 3,50€ at Thermoludic and a bathrobe and flip-flops will be made available to customers who purchase admission to Inúu. At Likids, a bathrobe and flip-flops will be provided for children.
Is it required to wear a mask in Caldea?
The use of a mask is not compulsory in Caldea facilities.
COVID Passport is mandatory ?
No, it isn't. To have access to Caldea facilities it is not compulsory show COVID passport. Wearing the mask is not mandatory.
Can I enter the centre wearing a swim cap and flip-flops?
The Thermoludic uses strict processes and phytosanitary controls that allow us to keep it free of germs, which means that it is not essential to wear swim caps and flip-flops. Swim caps are allowed, but flip-flops are not for hygiene reasons. Even with all this, the spa water is still renewed every 3 hours. At Inúu, admission includes a bathrobe and flip-flops for use inside the centre.
What kind of a swimsuit should I wear? Are any bathing materials included in the price of admission?
Men and women can wear any type of swimwear or garment specially designed for swimming (swimsuit, bikini or burkini and shorts or slip-style swimwear). No other equipment is included in the price of admission to Thermoludic. You may walk barefoot or wear the disposable latex booties that are on sale at the Caldea shop. Swim caps are not compulsory, but we recommend that you wear your hair up at all times.
What is the price of admission? What does the price include? Does it include the changing time? If I book a treatment, how many hours can I stay at the centre for?
What are Caldea’s opening times?
To learn about Caldea’s opening times, please check the opening hours
here.
Can I enter Likids with my child?
Likids is the exclusive spa for children between 3 and 8 years old. Parents or adults accompanying children will not be allowed to enter this spa with them. The space is designed for children and is small for adults to access each with their little one. However, Likids enjoys an open space in the inner lagoon of the Thermoludic from where parents can see their children at all times. In addition, Likids monitors provide a search for parents in case the child starts to cry to come and pick him up. Likids monitors are qualified instructors in children’s activities who organize activities and games continuously during the child’s first experience in a spa.
Check the opening calendar here.Are there any restaurants at Caldea? Are they accessible to everyone? If I come for lunch or dinner at one of your restaurants, how long can I stay in the centre?
Caldea has 3 restaurants; the
Blu Restaurant is open to everyone; the
Aquatic Restaurant is exclusively for users of the baths; and
Siam Shiki, the Thai-Japanese Restaurant, is located in Inúu. You can book dinner or lunch in any of our restaurants on our website and the entrance to the Thermoludic or Inúu is extended an extra hour to enjoy your full experience. Check the timetables
here.
The prevention protocols of the Covid19, state that:
- - Tables are separated by a meter and a half between them.
How does the package that includes dinner work, what are the times?
You can book dinner or lunch in any of our restaurants on our website and the entrance to the Thermoludic or Inúu is extended an extra hour to enjoy your full experience. The time of entry and the meal time is chosen by each customer during the process of purchase of the package. We recommend booking in advance according to the opening times of each restaurant.
The times will depend on the package that is chosen and booked. Customers are advised to check the times for each restaurant here.
Is there a car park at Caldea? Does it charge? Where can I check the timetables for bus and public transport services?
There is a public car park that is open 24 hours in the same building; it is not managed by Caldea. For enquiries about prices, please call (00 376) 822 886 or check them
here.
All information about bus timetables can be found
here.
Can children access Caldea? Is there a nursery service?
Only children aged 3 and 4 can access Likids.
Children aged 5 to 8 can access Likids and Thermoludic.
Children aged 9 to 11 can only access Thermoludic.
Proof of age is required for all children, and they must always be accompanied by an adult (one adult for every 2 children is required) until 15 years old.
It is compulsory for all persons shorter than 1.30 m, whether they can swim or not, to wear inflatable armbands (in spaces that do not allow swimming as they are intended for being at rest). Caldea will provide the armbands if they are required.
Caldea does not have a nursery service for children. Parents bringing children younger than 5 (or 3 when Likids is open) will be able to buy one admission and use half of the time each.
Check the opening calendar here.
I have a health issue or I am pregnant. Am I allowed into the facilities?
Caldea is not a medical centre, so as a precaution you should check with your doctor if you suffer from a condition of any kind. If you are pregnant you will be able to enjoy almost all the treatments offered at Caldea, as they are intended for relaxation. But you should check with your gynaecologist first, and once inside Caldea, you should inform the massage therapist of your condition before you begin. This will allow them to adjust the treatment to your circumstances.
The Gravitas massage is specifically designed for pregnant women. However, there are a few treatments that we would not recommend during pregnancy due to the potential for absorption of the products rather than due to the treatment itself. Likewise, treatments that include the application of pressure are not advisable.
Is there anywhere to keep my phone or camera?
Caldea has lockers in the changing rooms. Make sure you don’t leave anything outside the lockers and that you lock them properly with your key. If you lose the key, please inform a member of staff immediately. If you need to store something valuable, the centre’s security service has a safe (ask at Reception). Caldea is not responsible for the loss or theft of any objects that have not been placed in the custody of the security service.
Where can I find Caldea’s address and GPS coordinates?
Caldea’s address is Caldea és Parc de la Mola, 10, AD700 Escaldes-Engordany (Andorra). For the GPS coordinates, please check
here.
Where can I get the Caldea brochure? Via email or regular post?
You can view or download the Caldea brochure
here.
RESERVATIONS
When is booking in advance required? Can I make my booking over the phone? How can I calculate the cost of my stay?
We always advise booking in advance to reserve your place. Moreover, if you purchase your general admission up to a day prior to your arrival, you will benefit from a better price. Check the admission prices
here.
Do I need to pay for my booking in advance? May I use a credit or debit card?
All bookings made in advance must be paid for by card. Our website has all the appropriate security measures to guarantee the confidentiality of your data and the safety of payments.
How do I know whether my booking has been confirmed?
At the end of the booking, after payment has been made, you can download your voucher to your mobile without needing to print it; or if you prefer you can print out your voucher and you will be asked to present to the reception upon arrival at the centre.
How can I cancel, modify or request a refund for a booking made over the internet?
If you have registered on our website, you can cancel or modify a reservation from the “'My Account'' section of the website. Once you have logged in with your username and password, use the “contact” section to specify the option you want in the subject line: “Cancellation -72 hours” or “Modification -72h” always at least 72 hours before the date of the first service (except in the case of admissions or offers that do not allow changes or cancellations). Once this 72-hour deadline has passed, cancellations will not be accepted, but modifications within the same season will be.
If you have not yet registered on our website, you will have to fill in the form
here selecting the option "Manage my reservation" and "Modify my reservation" or, "Cancel" and we will answer you in 48 hours.
For accommodation (hotels, tourist apartments, etc.) and other services outside of Caldea (ski passes, tickets for parks and museums, etc.), the client should follow each company's cancellation and/or modification policy or the terms and conditions of the package itself. Caldea includes the specific terms and conditions of these services in the descriptions of the packages and, therefore, cancellation and/or modification outside of the stated deadlines may result in charges from these providers.
Caldea will not be responsible for any change, cancellation or modification of the booking, nor for any losses or damages caused by the non-fulfilment by the service providers of their corresponding obligations to the client, when the non-fulfilment is caused by circumstances of force majeure. For information purposes, these circumstances include, among others: war, revolutions, terrorist attacks, border closures, epidemics, natural disasters or any other circumstance which may seriously affect both parties, as well as any other unforeseeable circumstance beyond the control of Caldea.
For all bookings that have been modified once and have an open date, we will not refund the price of the booking.
Have I to make a reservation if my purchase has not been made in caldea.com?
If you have a bonus from Smartbox, Wonderbox, La Vida Es Bella, Dakotabox, Aladinia, Cofre Vip or Groupon you must make your reservation by filling the form
here.
You must send a copy of the bonds with a minimum of 48 hours in advance, indicating the date and time you wish to perform the services, always respecting the periods of validity of the offer. Outside of the established conditions no reservation will be accepted.
Once the bonds are sent, you will receive the confirmation in your mail within a period of 72 working hours. Reservations are always made depending on our availability, so we recommend sending the bonus (s) in advance.
How do you use a 3-day and 5-day voucher?*
The 3- and 5-day vouchers for Thermoludic and Inúu are personal and non-transferable and can be used until 30 November of the current year.
The purpose of the vouchers is to allow visitors to enjoy Thermoludic or Inúu on different dates during the year at a cheaper price than purchasing three or five separate passes.
How do i get the reservation confirmation?
Please check your spam e-mails. If you do not have received a message from Caldea, register here with the same e-mail used when booking and your password. Enter “My Caldea account”, click “Booking History”, “Upcoming Booking”, so as to download and get your .pdf reservation confirmation.
How can I see if my reservation is confirmed?
At the end of the reservation, after payment, you can download the voucher on your mobile so you don't need to print it or, if you prefer, you can print it and you should show it at the reception desk at your arrival at Caldea.
CALDEA + ACCOMMODATION
Does Caldea offer accommodation? Which hotels are included in the offers and where are they?
Caldea does not have an integrated hotel at its facilities. We partner with 3*, 4*, 4* superior and 5* hotels located in Escaldes, Andorra la Vella, Canillo, Encamp, La Massana, Ordino and Sant Julià.
You should select your hotel according to the availability of hotels in each category and each offer published on the website. Once the full amount for the booking has been paid, you need to print out the corresponding vouchers for your services.
How do I find out whether a Caldea + accommodation offer is available?
You can check the availability for the selected dates on our website.
How do I book an extra night for an offer?
If you wish to book an extra night, please fill in our contact form
here specifying your booking number and the number of extra nights that you would like to add. You'll receive an email with the booking confirmation.
Is breakfast included in the Caldea offers with accommodation?
All Caldea offers include breakfast at the designated hotel, except for those that specifically state that they are only for accommodation or other services. If you would like to add a lunch or dinner , you can add the set menu in our restaurant with a 15% discount during the purchase process.
Is the price stated for the offers with accommodation per person? What is the room type?
All offers are published with the price per person on the basis of a double room at the hotel. If you would like a different type of accommodation, simply specify the number of people on the selector and the extra to pay will be displayed if you are booking a single room, or the discount if you are making a booking that includes children from 5 to 11 years old.
Is the breakfast that is served at the hotels a buffet? Do they allow animals?
Please check directly with the hotel to find out whether the breakfast is buffet or continental, and read the specifications of each hotel to see if they allow pets.
Do the hotels have car parks? Are they free or do they charge?
Most hotels have their own car park – but not all of them. The parking service in the hotels must be booked and paid for through the hotel. Caldea does not guarantee the availability of parking spaces.
How do I purchase Caldea + accommodation as a gift? Do I need to provide a specific date?
You need to choose the offer you want to give as a gift, the name of the beneficiary and pay the full amount for the booking. The booking will have a specified or an open date, depending on the validity of the offer. If the purchase is made for an open date, we advise that you finalise the booking before the customer arrives.
Do I need to pay in advance for my Caldea + accommodation booking?
Terms and conditions.
The full amount for bookings of any Caldea + accommodation offers must be paid in advance. All bookings are subject to the following terms and conditions regarding cancellations and no-shows.
SPECIAL TERMS AND CONDITIONS
I have a discount code, how can I redeem it?
If you have a promotional code, it can be used exclusively for the purchase of any service or package/offer that does not include the message “Website Exclusive” on caldea.com. It can be applied during the booking process before entering your personal details.
Is there any sort of discount for groups?
Special discount of 30% for people with disabilities. In the case of the blind, the special rate is applied to the disabled and the accompanying person is given an invitation. These discounted rates apply with the submission of a supporting document with a disability of 30% or higher.
If you are part of a group, you need to make your booking at least 48 hours in advance by filling the form
here.
Do children enter for free with the Súper 3 card?
Yes, children between 3 and 14 years old can enter for free presenting the Súper 3 card and an identification document (ID, passport);
and provided that the accompanying adults only purchase the admissions through https://www.caldea.com/es/club-super3 and whenever the adults who accompany him buy the tickets at the reception of the Thermoludic at the entrance to the center. This offer is available for two kids maximum for each adult. Not cumulative to other offers and promotions.
Can I enter with plaster or some kind of bandage?
For reasons of hygiene, the entrance to people with external wounds or a member of the body bandaged or casting is not admitted.
Do I have discount with Youth Card?
If I have a catheter, port-a-cath, central line or another device, can I bathe at Caldea?
If you have an implanted venous access device or a central line for administering medication and liquids, you may access Caldea provided that you have been given express authorisation by your doctor to bathe in swimming pools or spas and only if you protect the device completely with a waterproof cover that is approved for use in thermal waters. Caldea does not have or provide approved covers for this purpose.
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