The use of a mask is absolutely compulsory in all Caldea facilities. To enter the interior we will provide you with a mask for compulsory adult use (over 11 years old), included in the price of the ticket. For safety reasons, medical certificates will not be accepted to avoid the use of the water mask inside the spa.
Wearing a mask is not compulsory in outdoor areas (terraces and baths).

For safety reasons, the use of the aquatic mask is mandatory inside the spa. Medical exemption certificates for not wearing the aquatic mask inside the spa will not be accepted.
Wearing a mask is not compulsory in outdoor areas (terraces and baths).

In Andorra, no state of alarm or curfew has been declared.
The restrictions imposed by the curfew in Spain and France (which only allows movement within its territory in case of justified need) do affect access to the Principality.
Please, consult the Visit Andorra website, for further information about mobility restrictions.

Check the timetables here.

We are very flexible with reservations made through caldea.com for dates with mobility restrictions because of the Covid-19. Write to us at booking@caldea.com and we will review your case in a personalized way.
For reservations made through other agencies, modifications and cancellations of our services will also be applied under the same conditions.

Following the indications of the health authorities and in order to guarantee the minimum safety distance, we will limit the capacity of all the thermal bathing spaces to one third of their total capacity.

The SARS-CoV-2 virus, which causes COVID-19 disease, has not been detected in the water supply or swimming pools. Furthermore, there is no transmission through water.

We treat our waters with high spectrum disinfectants that are harmless to the skin. Thanks to the continuous filtration we apply, the water in our lagoons is new every day.

At Caldea, the well-being, health and safety of our customers are our priorities. As you know, there is a public health risk around the COVID-19 Coronavirus and we are monitoring the situation and applying prevention measures.
In Caldea we have always followed the most extreme protocols for hygiene, cleaning and disinfection of our spaces but, in view of this situation and following the indications of the health authorities, we have intensified our efforts to contain the spread of the virus. We have established a new cleaning procedure that is even more exhaustive with surfactant and disinfectant detergents, with disinfectants that have a viricidal action, emphasising those that are frequently in contact with each other, such as door handles, railings and lift buttons.
We have limited the capacity to one third of the total capacity of each space.
On the other hand, we have placed hydroalcoholic gel dispensers all over the centre and we have created several communication elements (signs, posters ...) to keep customers informed of the prevention measures to be taken into account.
Consult here the detail of the prevention measures aimed at protecting our visitors.

Caldea has created a guide of recommendations to be followed when returning to work after the closure by COVID-19 in order to guarantee the safety and health of its workers. For each sector, we have made available to the team some information sheets that contain the measures to be followed and information posters have been created to remind the most important measures to be taken.
We have given all the personnel individual protection equipment to combat COVID-19 (masks and gloves) and we have placed hydroalcoholic gel dispensers and boxes of tissues at the entrance of all the work points. In addition, we have also distributed in different areas of the centre.
In public service areas we have installed protective methacrylate barriers. And we have established a cleaning procedure with surface-active detergents and regular disinfection in the company. All surfaces are cleaned with disinfectants with a viricidal action, with emphasis on those with frequent contact such as door handles, railings, elevator button panels.

Yes, although we recommend that you pay by credit card or pay in advance through our website www.caldea.com

The Mediterranean and Aquatic restaurants will be closed from 2 November to 4 December. These dates are subject to the evolution of the pandemic and the decision of the health authorities.

Check the timetables here. 

The prevention protocols of the Covid19, state that:

• - An individual registration of each client must be carried out. Customers will have to fill in a form with their details.
• - The maximum number of guests per table is 8.
• - Tables are separated by a meter and a half between them.

Caldea as a spa inaugurated in March 1994 which has successfully created a set of contrasting experiences that are suitable for all audiences and set in a beautiful mountain environment. The centre provides two different formulas for rekindling your wellbeing through the properties of thermal water: on the one hand, there are Thermoludic and Likids which offer a more playful and fun experience for friends, young couples and families to enjoy; and on the other, a more relaxing experience of disconnection can be found in Origins and Inúu, two spaces designed for adults where they can enjoy the bathing areas and innovative treatments.

Thermoludic is the general area of Caldea where clients can enjoy the facilities according to the type of admission they have purchased. Thermoludic is made up of several spaces: panoramic, indoor and outdoor lagoons, outdoor Jacuzzi, Hindi-Roman baths, Icelandic bath, aqua-massage space, saunas, hammam and relaxation areas.

Inúu is the Adults Only space in Caldea for those aged 16 years and over. Inúu is made up of several spaces: thermal baths with indoor and outdoor lagoon, cabins for treatments, the body activation space -or gym-, and Private Wellness (a private space for those who want to feel special in an environment of absolute peace and relaxation). Admission to Inúu includes access to all wellbeing services for private use (treatment beds, hammam, Jacuzzi, sauna and showers), the Thai-Japanese restaurant, the solarium and the relaxation areas.

You can find all the prices and rates in the “Purchase admission” section. 

The price of admission includes free use of the centre’s facilities (Thermoludic, Inúu and Origins) excluding massages.

Likids is a thermal spa located in Caldea that is exclusively for children aged 3 to 8. It features a thermal lagoon measuring 75 m2 (40 cm deep) and various fun zones.

Children aged 3 to 8 can access Likids. However, Caldea and Thermoludic only allow access to children over 5 (with some limitations in clearly marked areas that are exclusively for adults). Children over 8 years of age are not allowed to access Likids.

Admission includes 3 hours of access for little ones to all the facilities of the new children’s spa, a bathrobe only for Likids space use and free complementary activities (beauty experience, basic yoga, guided relaxation with storytelling and shows).

Women can wear a swimsuit or a bikini and men can wear swimming shorts or slip-style swimwear. No other equipment is included in the price of admission to Thermoludic. You may walk barefoot or wear the disposable latex booties that are on sale at the Caldea shop. Swim caps are not compulsory, but we recommend that you wear your hair up at all times.

You can find all the tickets information, prices and rates in the 'Purchase admission'section.

To learn about Caldea’s opening times, please check the opening hours here.

Likids is the exclusive spa for children between 3 and 8 years old. Parents or adults accompanying children will not be allowed to enter this spa with them. The space is designed for children and is small for adults to access each with their little one. However, Likids enjoys an open space in the inner lagoon of the Thermoludic from where parents can see their children at all times. In addition, Likids monitors provide a search for parents in case the child starts to cry to come and pick him up. Likids monitors are qualified instructors in children’s activities who organize activities and games continuously during the child’s first experience in a spa.

Check the opening calendar here.

Caldea has 3 restaurants; the Blu Restaurant is open to everyone; the Aquatic Restaurant is exclusively for users of the baths; and Siam Shiki, the Thai-Japanese Restaurant, is located in Inúu. You can book dinner or lunch in any of our restaurants on our website and the entrance to the Thermoludic or Inúu is extended an extra hour to enjoy your full experience. Check the timetables here.

The prevention protocols of the Covid19, state that:

• An individual registration of each client must be carried out. Customers will have to fill in a form with their details.
• The maximum number of guests per table is 8.
• Tables are separated by a meter and a half between them.

You can book dinner or lunch in any of our restaurants on our website and the entrance to the Thermoludic or Inúu is extended an extra hour to enjoy your full experience. The time of entry and the meal time is chosen by each customer during the process of purchase of the package. We recommend booking in advance according to the opening times of each restaurant.
The times will depend on the package that is chosen and booked. Customers are advised to check the times for each restaurant here.

The prevention protocols of the Covid19, state that:

• An individual registration of each client must be carried out. Customers will have to fill in a form with their details.
• The maximum number of guests per table is 5.
• Tables are separated by a meter and a half between them.

There is a public car park that is open 24 hours in the same building; it is not managed by Caldea. For enquiries about prices, please call (00 376) 822 886 or check them here.
All information about bus timetables can be found here.

Only children aged 3 and 4 can access Likids.
Children aged 5 to 8 can access Likids and Thermoludic.
Children aged 9 to 11 can only access Thermoludic.
Proof of age is required for all children, and they must always be accompanied by an adult (one adult for every 2 children is required) until 15 years old.
It is compulsory for all persons shorter than 1.30 m, whether they can swim or not, to wear inflatable armbands (in spaces that do not allow swimming as they are intended for being at rest). Caldea will provide the armbands if they are required.
Caldea does not have a nursery service for children. Parents bringing children younger than 5 (or 3 when Likids is open) will be able to buy one admission and use half of the time each.

Check the opening calendar here.

Caldea is not a medical centre, so as a precaution you should check with your doctor if you suffer from a condition of any kind. If you are pregnant you will be able to enjoy almost all the treatments offered at Caldea, as they are intended for relaxation. But you should check with your gynaecologist first, and once inside Caldea, you should inform the massage therapist of your condition before you begin. This will allow them to adjust the treatment to your circumstances.
The Gravitas massage is specifically designed for pregnant women. However, there are a few treatments that we would not recommend during pregnancy due to the potential for absorption of the products rather than due to the treatment itself. Likewise, treatments that include the application of pressure are not advisable.

Caldea has lockers in the changing rooms. Make sure you don’t leave anything outside the lockers and that you lock them properly with your key. If you lose the key, please inform a member of staff immediately. If you need to store something valuable, the centre’s security service has a safe (ask at Reception). Caldea is not responsible for the loss or theft of any objects that have not been placed in the custody of the security service. 

Caldea’s address is Caldea és Parc de la Mola, 10, AD700 Escaldes-Engordany (Andorra). For the GPS coordinates, please check here.

You can view or download the Caldea  brochure  here.

We always advise booking in advance to reserve your place. Moreover, if you purchase your general admission up to a day prior to your arrival, you will benefit from a better price. Check the admission prices here.

All bookings made in advance must be paid for by card. Our website has all the appropriate security measures to guarantee the confidentiality of your data and the safety of payments. 

At the end of the booking, after payment has been made, you can download your voucher to your mobile without needing to print it; or if you prefer you can print out your voucher and you will be asked to present to the reception upon arrival at the centre.

If you have registered on our website, you can cancel or modify a reservation from the “'My Account'' section of the website. Once you have logged in with your username and password, use the “contact” section to specify the option you want in the subject line: “Cancellation -72 hours” or “Modification -72h” always at least 72 hours before the date of the first service (except in the case of admissions or offers that do not allow changes or cancellations). Once this 72-hour deadline has passed, cancellations will not be accepted, but modifications within the same season will be.

If you have not yet registered on our website, you need to send an email to booking@caldea.com indicating your choice of “Cancellation -72 hours” or “modification -72h” in the subject line and we will respond as quickly as possible.

For accommodation (hotels, tourist apartments, etc.) and other services outside of Caldea (ski passes, tickets for parks and museums, etc.), the client should follow each company's cancellation and/or modification policy or the terms and conditions of the package itself. Caldea includes the specific terms and conditions of these services in the descriptions of the packages and, therefore, cancellation and/or modification outside of the stated deadlines may result in charges from these providers.

Caldea will not be responsible for any change, cancellation or modification of the booking, nor for any losses or damages caused by the non-fulfilment by the service providers of their corresponding obligations to the client, when the non-fulfilment is caused by circumstances of force majeure. For information purposes, these circumstances include, among others: war, revolutions, terrorist attacks, border closures, epidemics, natural disasters or any other circumstance which may seriously affect both parties, as well as any other unforeseeable circumstance beyond the control of Caldea.

For all bookings that have been modified once and have an open date, we will not refund the price of the booking.

If you have a bonus from Smartbox, Wonderbox, La Vida Es Bella, Dakotabox, Regalos.es, Aladinia, Ego Experiències, Cofre Vip, Groupon or Plan B you must make your reservation by sending an e-mail to booking@caldea.com.

You must send a copy of the bonds with a minimum of 3 days in advance, indicating the date and time you wish to perform the services, always respecting the periods of validity of the offer. Outside of the established conditions no reservation will be accepted.

Once the bonds are sent, you will receive the confirmation in your mail within a period of 72 working hours. Reservations are always made depending on our availability, so we recommend sending the bonus (s) in advance.

The 3- and 5-day vouchers for Thermoludic and Inúu are personal and non-transferable and can be used until 30 November of the current year.

The purpose of the vouchers is to allow visitors to enjoy Thermoludic or Inúu on different dates during the year at a cheaper price than purchasing three or five separate passes.

Caldea does not have an integrated hotel at its facilities. We partner with 3*, 4*, 4* superior and 5* hotels located in Escaldes, Andorra la Vella, Canillo, Encamp, La Massana, Ordino and Sant Julià.
You should select your hotel according to the availability of hotels in each category and each offer published on the website. Once the full amount for the booking has been paid, you need to print out the corresponding vouchers for your services.

You can check the availability for the selected dates on our website. 

If you wish to book an extra night, please contact out Booking Office: booking@caldea-inuu.com, specifying your booking number and the number of extra nights that you would like to add. 

All Caldea offers include breakfast at the designated hotel, except for those that specifically state that they are only for accommodation or other services. If you would like to add a lunch or dinner , you can add the set menu in our restaurant with a 15% discount during the purchase process.

All offers are published with the price per person on the basis of a double room at the hotel. If you would like a different type of accommodation, simply specify the number of people on the selector and the extra to pay will be displayed if you are booking a single room, or the discount if you are making a booking that includes children from 5 to 11 years old.

Please check directly with the hotel to find out whether the breakfast is buffet or continental, and read the specifications of each hotel to see if they allow pets. 

Most hotels have their own car park – but not all of them. The parking service in the hotels must be booked and paid for through the hotel. Caldea does not guarantee the availability of parking spaces. 

You need to choose the offer you want to give as a gift, the name of the beneficiary and pay the full amount for the booking. The booking will have a specified or an open date, depending on the validity of the offer. If the purchase is made for an open date, we advise that you finalise the booking before the customer arrives. 

Terms and conditions.
The full amount for bookings of any Caldea + accommodation offers must be paid in advance. All bookings are subject to the following terms and conditions regarding cancellations and no-shows.

Special discount of 30% for people with disabilities. In the case of the blind, the special rate is applied to the disabled and the accompanying person is given an invitation. These discounted rates apply with the submission of a supporting document with a disability of 30% or higher. 
If you are part of a group, you need to make your booking at least 48 hours in advance through the Caldea Booking Centre at booking@caldea.com.

Yes, children between 3 and 14 years old can enter for free presenting the Súper 3 card and an identification document (ID, passport); and provided that the accompanying adults only purchase the admissions through https://www.caldea.com/es/club-super3 and whenever the adults who accompany him buy the tickets at the reception of the Thermoludic at the entrance to the center. This offer is available for two kids maximum for each adult. Not cumulative to other offers and promotions.

 

For reasons of hygiene, the entrance to people with external wounds or a member of the body bandaged or casting is not admitted.

Yes, you have several discounts that you can consult directly on the Caldea website, depending on whether you have the European Youth Card or the Andorran Youth Card.

If you are a travel professional, please contact Caldea’s Sales Department. For further information, please send an email to comercial@caldea.com
To make a booking through the professionals’ section, please contact Caldea’s Sales Department. Contact.