FAQ Frequently Asked Questions by our clients | Caldea Andorra
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Solve all your doubts

Below we offer you the most frequently asked questions that our clients usually ask us.
GENERAL + SPACES
What is Caldea? 
What are the different entry methods? 
What does Classic entry include? 
What does Plus entry include? 
What does Premium entry include? 
What is the difference between Classic, Plus and Premium? 
If I book a treatment, how long can I stay? 
What is the Children’s Spa? What ages are allowed and what does entry offer? 
What should I plan if I go to Caldea? 
Can I access Caldea with a swimming cap and sandals? 
What type of swimsuit should I wear? Does the entry price include materials? 
Can I access the Children’s Spa? 
Are there restaurants in Caldea? Can anyone access it? If I have lunch or dinner, how many hours can I stay in the center? 
Is there parking in Caldea? Is it paid? Where can I check bus and public transport timetables? 
Can children access Caldea? Is there a daycare? 
I have a health problem or I am pregnant. Can I access the facilities? 
Is there somewhere to store the cell phone and/or camera? 
Where can I find the Caldea address and GPS coordinates? 
How can I obtain the Caldea brochure? By email or by post? 
RESERVATIONS
How to use a 3 and 5 day entry voucher? 
How do i get the reservation confirmation? 
How can I see if my reservation is confirmed? 
Have I to make a reservation if my purchase has not been made in caldea.com? 
How can I cancel, modify or request a refund for a booking made over the internet? 
How do I know whether my booking has been confirmed? 
Do I need to pay for my booking in advance? May I use a credit or debit card? 
When is booking in advance required? Can I make my booking over the phone? How can I calculate the cost of my stay? 
CALDEA + ACCOMMODATION
Does Caldea offer accommodation? Which hotels are included in the offers and where are they? 
How do I find out whether a Caldea + accommodation offer is available? 
How do I book an extra night for an offer? 
Is breakfast included in the Caldea offers with accommodation? 
Is the price stated for the offers with accommodation per person? What is the room type? 
Is the breakfast that is served at the hotels a buffet? Do they allow animals? 
Do the hotels have car parks? Are they free or do they charge? 
How do I purchase Caldea + accommodation as a gift? Do I need to provide a specific date? 
Do I need to pay in advance for my Caldea + accommodation booking? 
SPECIAL TERMS AND CONDITIONS
I have a discount code, how can I redeem it? 
Is there any sort of discount for groups? 
Do children enter for free with the Súper 3 card? 
Can I enter with plaster or some kind of bandage? 
Do I have discount with Youth Card? 
If I have a catheter, port-a-cath, central line or another device, can I bathe at Caldea? 
PROFESSIONAL CLIENTS
I am a travel agent and would like to know what discounts I can benefit from and whether I can make bookings through a section for professionals. 
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