HomeTerms & Conditions

GENERAL TERMS AND CONDITIONS OF SALE
Rates are valid from 1 December 2020 until 30 November 2021. All prices are per person including taxes.

OPENING HOURS AND CLOSURES

Thermoludic opening hours from 13/09/21 to 30/11/21:
- Monday to Friday from 10 am to 10 pm 
- Saturdays from 9 am to 11.59 pm
- Sundays from  9 am to 9 pm

Inúu opening hours from 13/09/21 to 30/11/21:
- From Monday to Thursday from Noon to 8 pm 
- Friday Noon to 10 pm
- Saturdays from 9 am to 11.59 pm 
- Sundays from  9 am to 9 pm

The Thermoludic and Inúu change theirs general opening hours on the following dates:
- The 8, 10,11 and 31/10/21 from 9 am to 11.59 pm.
- The 12/10/21 and 1/11/21 from 9 am to 9 pm.

Likids opening hours from 3/07/21 to 12/09/21:
- Monday to Sunday 10h to 16h

Likids opening hours from 13/09/21 to 30/11/21:
- Saturdays and Sundays: from 10am to 4pm.  
- 11 and 12/10/21 and 1/11/21: from 10am to 4pm.  

Check the timetables here.


IS IT REQUIRED TO WEAR A MASK IN CALDEA? The use of a mask is absolutely compulsory in all Caldea facilities. To enter the interior we will provide you with a mask for compulsory adult use (over 11 years old), included in the price of the ticket. For safety reasons, medical certificates will not be accepted to avoid the use of the water mask inside the spa.

IS IT POSSIBLE TO ENTER THE SPA WITHOUT A WATER MASK ? I HAVE A MEDICAL CERTIFICATE.
For safety reasons, the use of the aquatic mask is mandatory inside the spa. Medical exemption certificates for not wearing the aquatic mask inside the spa will not be accepted.

ADMISSION
Children aged 3 and 4 can only access Likids, the new children’s area. Children aged 5 to 8 can access Likids and Thermoludic. Children aged 9 to 11 can only access Thermoludic.
A reservation is required to access Likids. Consult the opening times and prices here.
Proof of age is required for all children, and they must always be accompanied by an adult of 18 years old or more (one adult for every 3 children is required).
It is compulsory for all persons shorter than 1.30 m, whether they can swim or not, to wear inflatable armbands. For hygiene reasons, people with external wounds or with any part of their body in a bandage or plaster cast will not be granted access.
Important: since the beginning of the pandemic, Likids remains closed as a preventive measure.
RULES
We recommend that, in order to enjoy our amenities to the full, our rules should be observed:
In order to avoid slipping, be careful when walking as the floor is wet. We recommend using the stairs and handrails when entering and exiting the baths.
You can go barefoot or wear the disposable booties that are sold for €2.95 at the Caldea Shop. Don't run inside the facilities.
It is forbidden to jump inside the baths or into the water.
Please respect the silence so everyone can enjoy the calm and comfort.
RESPONSIBILITY
Caldea is not responsible for any issues that are caused due to a failure to comply with the rules or incorrect usage of the facilities or services. In this regard, accidents caused by slipping will be the responsibility of the client. Failure to comply with the rules will lead to an immediate cancellation of admission. Caldea is not a medical centre. Check with your doctor if you have a health issue.
SECURITY OF YOUR PERSONAL BELONGINGS.
Use the lockers to safeguard your personal belongings. Make sure that you leave nothing outside the lockers and that they are well locked. In case of loss of the card, inform our staff immediately. Caldea will not accept responsibility for the loss or theft of any item that has not been declared to, and kept by, the security service. For valuable items, the Centre’s security service has a safe; ask at Reception.
RESERVATIONS AND ATTENDANCE
We recommend that you book in advance, especially if you intend to come on Saturday or Sunday, during a Spanish bank holidays, Easter, during August, Christmas, New Year's Eve and Three Kings Day or any day of the week during winter (from Christmas to Easter). Mondays, Tuesdays and Thursdays are days for school groups; Wednesday afternoons are very busy as adult groups have priority. To enjoy Caldea to the fullest you are advised to arrive in the morning (before 14.00). The customer hereby agrees to respect the set time they have selected. Caldea reserves the right to refuse admission when customers do not respect the schedules.
In spite of having made a reservation and obtaining a reference number, the customer will not be able to enjoy the service if they do not present a document confirming the reservation at Caldea’s reception.
RESERVATION SYSTEM FOR ADMISSIONS TO THERMOLUDIC AND MASSAGES
1. Through this website
2. Directly at reception
3. Through the Booking Office, a minimum of 72 hours in advance via telephone or email. All reservations must be paid for in advance (reservations are subject to availability at the time of booking).
4. Cancellations: all cancellations should be made in writing (email). Caldea will not refund any money for cancellations made less than 72 hours before the start date of the programme.
RESERVATION SYSTEM FOR PACKAGES WITH ACCOMMODATION
1. Registration: Offers with accommodation must be booked directly on the website or by calling the Booking Office (in this case, a minimum of 72 hours in advance). Reservations are subject to availability at the time of booking. In the event that you have made a reservation and your status is set to “on request”, you must wait for the corresponding confirmation or refusal of the reservation from Caldea.
If you do not receive the confirmation email, please check your spam folder.
2. Payment:
Offers must be paid for by card in advance.
3. Cancellations and no-shows:
All cancellations must be notified in writing (via email).
Cancellation expenses:
Caldea will not refund any money for cancellations made less than 72 hours before the start date of the programme or in the case of a no-show (EXCLUDING PACKAGES THAT INCLUDE THE CIRQUE DU SOLEIL AS NO CANCELLATIONS OR MODIFICATIONS ARE ACCEPTED IN THIS CASE). Contact us, reservations and opening hours.
PAYMENTS AND CANCELLATIONS
You can cancel or modify a reservation, always 72 hours before the date of the first service (except in the case of tickets or offers that do not allow changes or cancellations). Once these 72 hours have passed, no cancellations will be accepted but modifications will be accepted within the same season.

To cancel or modify a reservation for accommodation (hotels, tourist flats...) or other services outside Caldea (ski passes, entrance tickets to parks or museums, etc.), the client must abide by the cancellation and/or modification rules of each company or the conditions of the package itself.Caldea publishes the specific conditions of these services in the package descriptions and, therefore, cancellation and/or modification outside the set times could generate costs from these suppliers.

Caldea is not responsible for any change, cancellation or modification of the reservation, nor for any loss or damage caused by the failure of those responsible for providing the services to fulfil their respective obligations towards the client, when the failure is caused by circumstances of force majeure. These circumstances include, for information purposes and amongst others: wars, revolutions, terrorist attacks, border closures, epidemics, natural disasters or any other circumstance which could seriously affect both parties, as well as any other unforeseeable circumstance which is not under the control of Caldea.

For all the reserves that have been modified once and that are open, we will not proceed to the return of the amount of these reserves.
Group bookings of more than 20 people can be cancelled with a minimum of 7 days notice without charge, as long as they are Caldea services. If the reservation includes external services (hotel, activities...) it will depend on the supplier of each service.

For any other questions or queries, please contact our Booking Office. Contact.
OTHER PRACTICAL INFORMATION
If you purchase an additional service (massage, etc.), on the day of the service you can stay in the centre for the combined duration of the admission and the chosen treatment(s).
BRACELETLOSS
If you lose your bracelet, you must pay €3 at the Thermoludic and €5 at Inúu.
ADDITIONAL PAYMENTS
If the allotted time in Caldea is exceeded (including the time spent in the changing room) a fee of €2 per person for every extra fifteen minutes or fraction thereof will be payable upon departure from Caldea.
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