HomePrivacy Policy

1.- General provisions: 
We inform you that any personal data provided to us through this website will be processed by SEMTEE, S.A. (hereinafter referred to as "SEMTEE") as the data controller. SEMTEE, the owner of this website, has its registered address at Parc de la Mola, 10, AD 700 Escaldes-Engordany (Principality of Andorra), is recorded in the Register of Companies of the Principality of Andorra under number 6904 and in the Register of Commerce of the Principality of Andorra under number 912967, with Tax Registration Number A-702060D. If you have any questions or suggestions regarding data protection you may contact our Data Protection Officer in accordance with paragraph 2(c) of this Privacy Policy.

Only persons aged 18 or over have permission to contact us, subscribe to our newsletter, register and electronically contract the products and services offered by SEMTEE through this website. Accordingly, if you provide your personal data through this website, it is under the premise that you are over the age of 18. In the event that SEMTEE discovers that, in violation of this provision, personal data have been provided by a person under 18 years of age, said data will be deleted immediately.

The personal data of third parties other than the party concerned should not be provided through this website. However, in cases in which it is necessary to make a request which justifies the provision of personal data, the person who does so shall inform the holder of the personal data in advance of all the provisions of Article 14 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”) under the conditions set out in the provisions.

If personal data from children under the age of 18 must be provided to make a request, you guarantee to SEMTEE that you are doing so in your capacity as the father, mother or legal guardian of the minor to which the personal data relate, while also giving your express consent for the processing of said data. In this case, you must provide proof of the parental relationship or guardianship by presenting an official document such as a scanned copy of the Family Record Book.

2.- File declared to the Andorran Data Protection Agency in accordance with Andorran Law:
In compliance with the requirements of Act 15/2003, of 18 December, on personal data protection (hereinafter, "ADCP"), and with the regulations issued under it, users of this website are hereby informed that any personal data provided to SEMTEE will be included in a file owned by SEMTEE and duly registered with the Data Protection Agency of the Principality of Andorra.

3.- Data controller, representative in the European Union, and data protection officer:
a) Data controller: The data controller is SEMTEE, whose identification and contact details are included in section 1 of this Privacy Policy.

b) Representative of the controller in the European Union: If you are located in the European Union, we inform you that our representative in the European Union, for the purposes of compliance with the GDPR, is the company Compliance Gap Mitigation, S.L, with registered address at C/Ferraz, 28 - 2º Izquierda, 28008 Madrid (Spain). You can contact our representative in the European Union by telephone on +34 91 758 94 41 or +34 91 548 27 01 or by sending an email to RepresentanteUE_Caldea@compliancegapmitigation.com

c) Data Protection Officer: Our data protection officer is Mr Miguel Pedregal Pardo, who can be contacted by sending an email to comunicacio@caldea.com

4.- Purposes of the processing of personal data, legal basis for the processing of personal data, and the storage period of personal data:
SEMTEE processes your personal data for the following purposes:
a) SEMTEE makes a contact form available to you on this website to facilitate information requests, queries and complaints. Through this form, SEMTEE collects and processes your personal data to allow SEMTEE to manage requests and carry out any processes and/or procedures that are required to comply with said requests. The legal basis for the processing of personal data is your consent which you will have provided when ticking the box next to the sentence “I have read and accept the privacy policy” on the aforementioned form. The provision of personal data through this form is entirely voluntary, however, if no personal data are provided, it will not be possible to process your request, query or complaint. You may withdraw your consent at any time, although doing so will make it impossible to process your request, query or claim.

SEMTEE will store your personal data until the processing of your information request, query or complaint has been completed. If SEMTEE is required by law to store your personal data relating to a request for a longer period of time, or if it deems it necessary to do so, for example, in order to deal with any claims on your part, SEMTEE will store your personal data for this additional period of time. Once these deadlines have expired, the data will be destroyed.

b) SEMTEE collects and processes your personal data through the "Newsletter" section that is made available on this website for the purpose of sending you electronic commercial communications, as well as postal commercial communications, regarding the products and/or services of SEMTEE, as well as its promotions, offers and/or activities in general, including sweepstakes and contests. The legal basis for the processing of personal data is the consent provided when ticking the box next to the sentence “I have read and accept the privacy policy” in the abovementioned section. You may withdraw your consent at any time. Such revocation shall only have the effect of preventing commercial communications from being sent to you. Providing your personal data for this purpose is voluntary, however, in the event that you do not provide personal data you will not receive the abovementioned commercial communications. SEMTEE will store these personal data indefinitely, unless you unsubscribe by clicking “unsubscribe here” at the bottom of the newsletter received in your email.

c) In order to manage the reservation, purchase, shipment, delivery and payment procedures related to reservations and/or sales, SEMTEE will collect and process your personal data through the "Buy Admissions" section that is made available to you on this website for the online reservation and/or sale of products and/or services. The legal basis for this processing of your personal data is the corresponding contract through which you acquire the products and/or services. Providing your personal data for this purpose is voluntary, however, in the event that you do not provide personal data, you will not be able to purchase the corresponding product or service through this website. SEMTEE will store your personal data to facilitate the completion of the booking, purchase, delivery or payment procedures related to the reservations and/or sales made. Subsequently, these personal data will be stored for as long as is necessary to fulfil the legal obligations derived from the formalised contract, in accordance with the applicable legislation.

d) Through the "Register" section that SEMTEE makes available on this website, you are able to register and subsequently create a personal account which will mean that your personal data will no longer need to be provided every time you make a reservation and/or purchase and you will also be able to check and manage your reservations and/or purchases more easily. The legal basis for the processing of your personal data is the consent provided when ticking the box next to the sentence “I have read and accept the privacy policy” in the abovementioned section. Likewise, SEMTEE gives you the option of registering with your Facebook account. In the event that you choose the "Access with Facebook" option, it will be understood that you are exercising your right to data portability and thereby authorising SEMTEE to receive your personal data, which will be transferred automatically by Facebook. SEMTEE will store your data during the delivery of the corresponding service. If your personal data are used for several purposes that obligate SEMTEE to store them for different periods of time, said entity will apply the longest storage period of all those applicable.

5.- Categories of recipients, including service providers:
To achieve the aforementioned purposes, your personal data may be transferred to the following categories of recipients:
a) Travel agencies, hotels or other institutions that have provided your personal data to SEMTEE.

b) SEMTEE service providers that need to process your personal data for the purpose at hand, and who will do so in accordance with the instructions of SEMTEE, its privacy policy and any other appropriate security confidentiality measures stipulated by this entity.

c) Third parties that do not have a relationship with SEMTEE, if the latter, in good faith, identifies the need to transfer data thereto in order to: (1) comply with any law, regulation, legal process or executive governmental requirement that is applicable; (2) enforce compliance with the terms and conditions of the product and/or service that has been purchased, including the investigation of any potential breaches; (3) and/or detect, prevent or otherwise manage fraud, security or technical problems.

d) The competent public authorities, where stipulated by law and for the purposes stipulated by law.

e) Financial institutions through which charges and payments are handled.

6.- Rights regarding your personal data:
In accordance with the Data Protection Act and its implementation regulations, SEMTEE hereby informs you that, in order to exercise your rights to access, rectify, erase or oppose your personal data, as recognised in the aforementioned legislation, you must send a written and signed message to the email address comunicacio@caldea.com, with a copy of your passport or another national ID document attached.

Furthermore, in accordance with the GDPR, if you are within the European Union, you have the right to acquire confirmation of whether SEMTEE is processing personal data that are related to you or not, to access your personal data, and to request the amendment of incorrect data or, if necessary, request their erasure when, among other reasons, the data are no longer required for the purposes for which they were originally collected. Under the conditions stipulated in the aforementioned legislation, you can also request a restriction on the processing or portability of your personal data. If this is the case, SEMTEE shall only store your data for the purpose of filing or appealing against claims.

In certain circumstances, and for reasons related to your specific situation, you may oppose the processing of your personal data. If you have consented to processing for a specific purpose, you have the right to withdraw said consent at any time without this affecting the legality of the processing based on the consent given before the withdrawal. In these cases, SEMTEE will cease processing your personal data or, if necessary, will stop doing so for that specific purpose, except for pressing legal reasons or to file or appeal against claims.

You may exercise any of the abovementioned rights by forwarding a written and signed communication to the email address comunicacio@caldea.com, with a copy of your passport or another national identity document attached. In the event that your rights are breached, and especially when your rights have not been fulfilled satisfactorily, you may file a claim with any supervisory authority related to data protection in the European Union. You may also obtain more information regarding your rights by contacting such organisations.

7.- Security:
SEMTEE guarantees that the processing performed on personal data will be subject to the utmost professional secrecy, and that the required measures, both technical and organisational, have been implemented to ensure the security of personal data and to prevent the alteration, improper use, loss, theft, processing and/or unauthorised access of said data.

8.- Changes to the Privacy Policy:
This Privacy Policy may potentially be subject to changes that are in accordance with the applicable legislation at any time. In all cases, notification of any changes to this Privacy Policy will be duly provided so you can stay informed of the changes that have been implemented and, when applicable, give your express consent to said changes.
Last update: 25 May 2018

1.- General provisions:
This website uses cookies, i.e. small data files, generated on computers and other mobile or electronic devices from which one gains access to this website, and which, among other things, allow one to obtain information about the dates and times when this website was visited and the contents selected, thereby enabling the SOCIETAT D'ECONOMIA MIXTA DEL CENTRE TERMOLÚDIC D'ESCALDES-ENGORDANY, S.A. (hereinafter, "SEMTEE") to improve the quality and security of those contents. We also inform you that we will only store cookies in your device for as long as is strictly necessary for the functioning of this website. Since we shall request permission for all other types of cookies, none of these will be stored if they are not strictly necessary for the operation of this website when you have not previously accepted this. You have the right to modify or withdraw your consent in accordance with the provisions of this policy. Cookies in this website which may be regarded as personal data will be processed in accordance with SEMTEE’s policy on privacy. If you would like more information about SEMTEE and its contact details, as well as about how this company processes your personal data, please refer to our privacy policy on https://www.caldea.com/en/contact-us

2.- Types of cookies 
SEMTEE uses the following types of cookies to manage and improve the services offered (both its own cookies and those of third parties):

a) Necessary cookies:
Cookies which allow the website to be used by activating basic functions such as page browsing and access to its secure areas. The website will not be able to function properly without these cookies.

«Cookie» Provider Purpose Expiration Type
PHPSESSID caldea.com Presents the state of the user's session on all page requests Session Necessary

b) Personalisation cookies:
Cookies which allow this website to remember certain information which, in turn, allows you to modify its functioning in matters such as, but not limited to, your preferred language.

c) Statistical cookies:
Cookies which, together with the communication of information anonymously, allow SEMTEE to understand the interaction between you and this website. Thus the information collected through this type of cookies is used to measure the activity of this website and to draw up its users' browsing profiles for this website in order to improve the service in accordance with the analysis of data related to the use of the service.  

 «Cookie»  Provider  Purpose  Expiration  Type
 _ga  caldea.com  Registers a unique ID that is used to generate statistical data.  2 years  Stadistical
 _gat  caldea.com  Used by Google Analytics to speed up application rates.  Session  Stadistical
 _gid  caldea.com  Registers a unique ID that is used to generate statistical data.  Session  Stadistical

d) Advertising cookies:
Cookies which are collected with the purpose of showing information and personalized ads to each user according to the navigation data of their session.

 «Cookie» Provider Purpose Expiration Type
ads/ga-audiences google.com Used by Google AdWords to re-attract visitors who are likely to convert to web-based customers. Session Marketing
fr facebook.com Used by Facebook to deliver series of products in real time to third party advertisers 3 months Marketing
IDE doubleclick.net Used by Google Doubleclick to register and report the actions of the user of the website after viewing or clicking on one of the advertiser's ads in order to measure the effectiveness of a and present advertisements directed to the user. 2 years Marketing
test_cookie doubleclick.net It is used to verify if the user's browser supports cookies Session Marketing
tr facebook.com No classified Session Marketing

3.- Block, disable and/or remove cookies:
SEMTEE informs you that the cookies in the previous section – with the exception of the necessary cookies - may be blocked, disabled and/or removed at any time by doing the following: Clicking on 'Reject' in the banner that appears in the bottom right of the website caldea.com

For more information about blocking, disabling and/or removing cookies, please contact: http://www.aboutcookies.org/Default.aspx?page=2.

Last updating: 25 May 2018
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